Terms and conditions of sale

1. Purpose

These terms and conditions of sale (hereinafter "Terms") govern all contractual relationships between Recarma Studio (hereinafter "the Provider") and any individual or business client (hereinafter "the Client") making a booking for automotive detailing through the Provider's website.

Any booking implies the full and unconditional acceptance of these Terms by the Client. The applicable Terms are those in force on the day of the booking. The Provider reserves the right to modify them at any time, without retroactive effect on already confirmed orders.

2. Provider identification

The Provider is Recarma Studio, whose full contact details are in our legal notice.

3. Services offered

The Provider offers automotive detailing services including, without limitation: exterior wash, paint treatment, interior cleaning and conditioning, ceramic treatments, paint correction, and add-on services (pet hair, deep stains, etc.).

The details, characteristics and estimated durations of each service are described on the website at the time of booking and may evolve.

4. Pricing

Prices shown on the website are in Canadian dollars (CAD), all taxes included when the Provider is registered for GST/QST. When applicable, the tax breakdown (GST, QST) is detailed on the final invoice.

Prices vary based on vehicle size (compact, sedan, SUV, truck) and selected services. The total is calculated in real time on the website based on the selected services and declared vehicle size.

The Provider reserves the right to modify prices at any time. New prices apply only to bookings made after the change.

5. Booking process

1. Client selects services, vehicle size, desired date and provides contact details
2. Client submits the booking request via the online form
3. Provider receives the request and confirms it by email or phone after validating the details
4. Provider emails a deposit request to the Client (secure Stripe link)
5. Client pays the deposit via Stripe to definitively confirm the booking
6. Client receives the final confirmation email with date, time and summary

6. Deposit

The booking is definitively confirmed only after the deposit has been collected via Stripe. The deposit represents a portion of the total service amount, the percentage of which is specified at the time of the request (typically 20%).

The deposit is non-refundable in case of cancellation by the Client within the period set out in article 9 below, except in cases of force majeure (article 13) or cancellation by the Provider (article 10).

The deposit payment is processed by Stripe Payments Canada Ltd., a PCI-DSS Level 1 certified payment provider. The Provider does not receive, view or store any banking data. All operations are encrypted end-to-end.

7. Balance payment

The balance of the total amount is payable on the day of the service, after the service has been performed and the vehicle presented to the Client for final inspection. Accepted payment methods: cash, Interac debit/credit, Interac e-transfer.

A detailed invoice (PDF) is emailed to the Client at the end of the service.

8. Service execution

The service is executed on the agreed date, at the Provider's premises, unless prior written agreement for an on-site service (which may incur a surcharge).

The duration announced for each service is indicative. It may vary depending on the actual condition of the vehicle at intake. The Provider will inform the Client of any significant overrun.

The Client agrees to:

• Present the vehicle at the agreed time
• Remove any valuable personal items (the Provider's liability for theft or loss of personal items left in the vehicle is strictly limited)
• Report any pre-existing defects (scratches, dents, original defects) before service begins
• Provide access to all areas of the vehicle to be serviced

9. Cancellation by the Client

The Client can cancel or reschedule their booking via the private link received by email:

• More than 24 hours before the service — cancellation at no cost. The deposit is refunded via Stripe within 5 to 10 business days depending on the Client's bank.
• Less than 24 hours before the service — the deposit is retained as a flat-rate compensation for the reserved time slot, product preparation and team organization.
• Rescheduling — free up to 24 hours before the service, subject to availability of another slot.

For special circumstances (medical emergency, serious family event), please contact us directly — each request will be reviewed with understanding.

10. Cancellation by the Provider

The Provider reserves the right to cancel or reschedule a service in case of:

• force majeure (article 13)
• unforeseen technical unavailability (equipment failure, unavailability of an essential product)
• staff illness
• weather conditions making execution dangerous or impossible (for outdoor services)

In such cases, the Client is informed as soon as possible and the Provider proposes a new slot. If no new slot is suitable, the deposit is fully refunded, with no further compensation due by the Provider.

11. Service guarantee

The Provider undertakes to perform the service in accordance with the standards of the profession and with the care of a skilled professional. The Client may inspect the result at handover: any point clearly reflecting a defect (missed area, non-compliant finish) must be reported immediately at handover of the vehicle, so that the Provider can correct it at no cost.

After this time, no claim relating to cleaning quality may be considered, except for manifest hidden defects (defects attributable to a product or technique applied by the Provider).

12. Limitation of liability

The Provider's liability is strictly limited to the amount of the service actually paid by the Client, to the extent permitted by law.

The Provider cannot be held liable for:

• pre-existing vehicle defects or wear (scratches, dents, paint defects, oxidation, etc.)
• worsening of pre-existing defects revealed by cleaning
• loss or theft of personal items not removed from the vehicle by the Client
• damage caused by original vehicle defects (faulty sealing, etc.)
• any indirect or immaterial damage (loss of use, loss of enjoyment)

However, no provision herein shall exclude or limit the Provider's liability in cases of gross negligence, intentional fault, or bodily injury.

13. Force majeure

Neither party shall be held liable for any breach of its obligations in case of force majeure within the meaning of the Civil Code of Quebec — i.e. any unforeseeable, irresistible and external event, including: natural disaster, armed conflict, pandemic, government order, widespread power or telecommunications outage.

In case of prolonged force majeure (over 30 days), either party may terminate the booking without compensation, by simple written notice. The deposit will be refunded.

14. Personal data

Personal information collected as part of the booking is processed in accordance with our privacy policy, under Quebec's Bill 25.

15. Complaints

Any complaint must be addressed to the Provider:

• by phone at +15817774388

The Provider commits to acknowledging receipt within 48 business hours and providing a reasoned response within a maximum of 14 business days.

16. Applicable law and jurisdiction

These Terms are governed by Canadian law and the laws in force in the Province of Quebec.

In case of dispute, the parties undertake to seek an amicable solution. Failing that, any dispute relating to the formation, performance or interpretation of these Terms will be submitted to the competent courts of the judicial district of Quebec, under the jurisdiction of the Court of Quebec or the Small Claims Division depending on the amount at stake.

17. Final provisions

If any provision of these Terms is declared null or unenforceable by a competent court, the other provisions shall remain in full force and effect.

The fact that the Provider does not enforce one of the provisions hereof at any given time shall not be interpreted as a waiver of the right to enforce it later.